Bayview Serviced Apartments

Heath Buckley (06.11.2012 01:31)
The actual unit was amazing. Polished timber floors and halogen downlights (even controlled by a trick touch screen) but after arriving we encountered the following issues.

- 2 of the 3 bedrooms were locked and our key would not open them. Upon contacting the property manager i was told that as i booked for 2 people they assumed we would not need the other 2 rooms. After i explained that we were not a couple she had to come out and then unlock 1 of these rooms. Strange how i was paying for 3 rooms but could only have access to 1 or 2 of them

- -Leftover food was left in the fridge. Kids cheese snacks (half eaten) and opened and expired milk was left in the fridge

-Shower/Hot water. The shower was almost unusable. I realise the awfully weak water pressure is hardly the fault of the owner but for goodness sake have the plumbing fixed and install a water-saving head to fix the flow issue. While in the shower it is impossible to control the temperate of the water so every adjustment of the tap equates to a change some 30 seconds later which meant water went from too hot (and scalding) to plain cold

-TV Remote. Where is the remote for the TV in the spare bedroom? We could not use this. Why have a bedroom TV if you cannot use it from bed?

-Beds. The beds were super soft and provided no support at all. (even for 1 person)
I woke with the worst back pain.

-Toilet roll dispenser. This had clearly fallen off (the screws were still in the wall) but nobody had bothered to reattach it so this meant having to fish the TP from the floor each time. Hardly luxurious.

-Wifi. The online listing says internet included but the internet was not connected and when i contacted the manager they were unable to provide the internet password. This was a real pain as we had to source internet elsewhere to make travel bookings and ended up missing cheaper tickets.

-TV wiring in main bedroom. What is with all the wiring hanging down? Looks like it used to be connected to the wall but has since fallen off and hangs from the TV down the wall

-Bathroom door. Not only is the lock on the latch broken but the side door to the main bedroom is jammed and cannot be opened.

-Creaking stairs. This wasnt a major issue but may prove a real pain for a larger group with people leaving early or arriving late. The noise is really quite loud.

In addition to this I contacted the manager and asked how i could send feedback. I was then given a dud email address (delivery failed as address not valid) and when i did send an email to them with this feedback/complaint I received no reply whatsoever, even after I advised I would be leaving online feedback.

My advice - give it a miss

A Google User (29.10.2011 06:51)
Fantastic accommodation! Comfortable beds, nice ocean views, handy location. Everything you need for a home away from home. After two nights we didn't want to go home. Very happy holidaymakers after a lovely weekend getaway.

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